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Free Same Day Delivery (9.30am cut off) Effective 2019, cut off will change to 8am

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Terms & Conditions

The below are Terms and Conditions which is in contract between the customer and Supply Dash. By registering for our webshop on-line and placing an order for delivery, you have agreed to the following terms and conditions.

Disclaimer

Images on this web site are for purchasing guidelines only. Manufacturing changes can result in variations to images. All measurements and capacities are approximate and can vary due to manufacturing changes. The depiction of colours is as accurate as reproduction allows. Any merchandise in the web site may be discontinued without notice.

Our policy in regards to Pricing

All of our prices are in Australian dollars (AUD) and exclude GST. GST will be added and shown under the shipping and payment screen.  Item prices are regularly adjusted when price changes are received from Supply Dash’s suppliers.

Bulk Pricing

If you plan to purchase in bulk, please call our office or your account manager directly, we will be able to work out a deal for you!

Special Orders

We have most of the basics but if you don’t find the product you need online – don’t worry!

Fill out the special order form and our team will check to see if we can order it in for you!

Our Delivery Process

We deliver direct to your door! You can order anytime online 365 days a year and we deliver Mon - Fri. We are closed public holidays.

- All Sydney Suburbs - (delivery same day on stocked items-cut off 9.30am) FREE if order is above $150xGST or $14.99 if under 

- Outside Sydney Suburbs -(delivery within 7 business days) or FREE if order is above $300xGST or $29.99 if under 

You also have the option of automatic standard orders every 2 weeks or monthly to ensure you never run out. Ask our team today on how to set this up!

 

Out of Stock Items

On occasion our suppliers are unable to supply us with a product and we are therefore unable to fulfil/pack your order. If for any reason Supply Dash are unable to despatch your order, we will notify you after your order has been placed.

Tax invoices

Supply Dash will provide you with a tax invoice specifying the total price for the goods and delivery fee at time of delivery. We will also provide you with a sales order confirmation after you order online.

Products Missing From an existing order

If you have any products missing from your order, make sure you check the invoice to see if the product was marked as being out of stock or on back-order. If you have been charged for an item you didn’t receive, please phone Supply Dash to have this investigated.

Property damage, injury, and death 

Supply Dash will not be responsible or held liable for any damages caused in any way or form to your property. If products fail or are faulty causing damage on your property, we will not be held responsible/liable in any way. We are distributors and not manufacturers of products. Products are not made by Supply Dash but are sourced from other suppliers/ manufacturers. For any issues on product faults, we will point you directly to our supplier / manufacture we procure off. Supply Dash is not liable or responsible for any injury and deaths caused in any way or form on your property. 

Receiving of Items

Anyone at the delivery address will be presumed by Supply Dash to be an authorised member to receive the order. A signature or name will be required. If there is no one available to receive the goods, our driver will not leave the goods in front of the business/ home unless it has been previously organised by you.

Items Returns

Due to products being consumables, we do not accept returns for change of mind, however if your product is faulty, we will look into this as a case by case basis.

Damaged items

Upon signing for your order you acknowledge that all goods are in proper shape and working order. It is up to you to check the order prior to signing to see if it is all intact. Supply Dash will not take any responsibility if damaged goods are reported after delivery docket has been signed.

 Payment Information

We accept EFT, PAYPAL, cash on delivery and credit cards via the PAYPAL website.

PayPal transactions incur a 2.6% payment processing fee.

If you’re interested in setting up a 7 day account, please contact our office for further details.

7 Day Business Account Customer – Trading Terms Agreement

AGREEMENT:

1. ALL INVOICES ARE TO BE PAID WITHIN 7 DAYS OF THE INVOICE DATE    

2. ANY CLAIMS ARISING FROM INVOICES MUST BE MADE WITHIN SEVEN WORKING DAYS OF RECIEPT OF INVOICE

3.) Supply DASH has the right to suspend accounts if bills are not paid on time 

4.) Upfront payment history of up to 3 months by EFT or cash on delivery maybe required prior to 7 day account being setup

Referrals

For every customer you refer to SupplyDash, we will credit you with a bonus $20 to your next order. Customer must spend a minimum of $200 on their first order.

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Contact Details

SupplyDASH Logo
3/31 Coombes Dr,
Penrith NSW 2750
(showroom via appointment)
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