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The below are Terms and Conditions which is in contract between the customer and Supply Dash. By registering for our webshop on-line and placing an order for delivery, you have agreed to the following terms and conditions.

Disclaimer

Images on this web site are for purchasing guidelines only. Manufacturing changes can result in variations to images. All measurements and capacities are approximate and can vary due to manufacturing changes. The depiction of colours is as accurate as reproduction allows. Any merchandise in the web site may be discontinued without notice.

Our policy in regards to Pricing

All of our prices are in Australian dollars (AUD) and exclude GST. GST will be added and shown under the shipping and payment screen.  Item prices are regularly adjusted when price changes are received from Supply Dash’s suppliers.

Bulk Pricing

If you plan to purchase in bulk, please call our office or your account manager directly, we will be able to work out a deal for you!

Special Orders

We have most of the basics but if you don’t find the product you need online – don’t worry!

Fill out the special order form and our team will check to see if we can order it in for you!

Our Delivery Process

We deliver direct to your door! You can order anytime online 365 days a year and we deliver Mon - Fri. We are closed public holidays and for a period during Christmas & New Years.

- All Sydney Suburbs - Next day delivery if you order by 12pm. Order above $200xGST to receive free delivery or pay $14.99 if under. In a rush? we can offer same day delivery on all stocked items if your order by 8am. $25 rush fee applies.


- Outside Sydney Suburbs -(delivery within 7 business days) or FREE if order is above $300xGST or $29.99. 

You also have the option of automatic standard orders every 2 weeks or monthly to ensure you never run out. Ask our team today on how to set this up!

 

Out of Stock Items

On occasion our suppliers are unable to supply us with a product and we are therefore unable to fulfil/pack your order. If for any reason Supply Dash are unable to despatch your order, we will notify you after your order has been placed.

Tax invoices

Supply Dash will provide you with a tax invoice specifying the total price for the goods and delivery fee at time of delivery. We will also provide you with a sales order confirmation after you order online.

Products Missing From an existing order

If you have any products missing from your order, make sure you check the invoice to see if the product was marked as being out of stock or on back-order. If you have been charged for an item you didn’t receive, please phone Supply Dash to have this investigated.

Property damage, injury, and death 

Supply Dash will not be responsible or held liable for any damages caused in any way or form to your property. If products fail or are faulty causing damage on your property, we will not be held responsible/liable in any way. We are distributors and not manufacturers of products. Products are not made by Supply Dash but are sourced from other suppliers/ manufacturers. For any issues on product faults, we will point you directly to our supplier / manufacture we procure off. Supply Dash is not liable or responsible for any injury and deaths caused in any way or form on your property. 

Receiving of Items

Anyone at the delivery address will be presumed by Supply Dash to be an authorised member to receive the order. A signature or name will be required. If there is no one available to receive the goods, our driver will not leave the goods in front of the business/ home unless it has been previously organised by you.

Items Returns

Due to products being consumables, we do not accept returns for change of mind. We will refund or replace faulty or damaged goods as per consumer law. Please select your items carefully as any refunds/ exchanges include a 10% restocking fee. If you are unsure if the product will suit your menu, you can request for a sample to be sent prior to ordering the product.

Damaged items

Upon signing for your order you acknowledge that all goods are in proper shape and working order. It is up to you to check the order prior to signing to see if it is all intact. Supply Dash will not take any responsibility if damaged goods are reported after delivery docket has been signed.

Payment Information

We accept EFT, PAYPAL, cash on delivery and credit cards via the PAYPAL website.

PayPal transactions incur a 2.6% payment processing fee.

Credit card transactions will be processed securely and no card details will be stored.

If you’re interested in setting up a 7 day account, please contact our office for further details.

Privacy Policy

  • What information do we collect from customers? 

    When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

    We collect Device Information using the following technologies: 
    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
    - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

    Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

  • What do we use this information for?

    We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

    Additionally, we use this Order Information to: 
    - Communicate with you; 
    - Screen our orders for potential risk or fraud; and 
    - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

  • Do we pass this information on to any third parties?

    We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

    Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

7 Day Business Account Customer – Trading Terms Agreement

AGREEMENT:

1. ALL INVOICES ARE TO BE PAID WITHIN 7 DAYS OF THE INVOICE DATE    

2. ANY CLAIMS ARISING FROM INVOICES MUST BE MADE WITHIN SEVEN WORKING DAYS OF RECIEPT OF INVOICE

3.) Supply DASH has the right to suspend accounts if bills are not paid on time 

4.) Upfront payment history of up to 3 months by EFT or cash on delivery maybe required prior to 7 day account being setup

Referrals

For every customer you refer to SupplyDash, we will credit you with a bonus $20 to your next order. Customer must spend a minimum of $200 on their first order.

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